Refunds and Returns

Refunds

Refunds will be issued to the original payment method once we have received and processed the returned item. There is no restocking fee. We aim to process refunds within 10 working days of receiving the item, but this may vary due to processing times at your bank or payment provider.

Specific Return Procedures

Exchanges: We do not accept exchanges. The easiest way is to return the product for a refund and place a new order on our website. Please follow the standard return procedure.

Change of Mind: You can return unopened products in their original condition within 100 days and receive a full refund. Please follow the standard return procedure.

Faulty Items: If you receive a defective product, please contact customer service immediately to arrange for a return or resolution.

Damaged Goods: Please report damaged items to our customer service team immediately for instructions on how to proceed.

Wrong Product Received: If the wrong product has been delivered, please contact customer service immediately to have it corrected.

Product Not Arrived: If your order has not arrived within the expected delivery time, please contact our customer service.

Cancellation: You can cancel your order within 24 hours of placing it by contacting customer service. If the order has already been shipped, it must be returned according to the standard return procedure.

Shipping Costs

The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds and Returns

Refunds

Specific Return Procedures

Shipping Costs

Company Information

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