Shipping Information
SHIPPING POLICY
Last updated: November 22, 2025
Official store time zone: Eastern Time (GMT-05:00, U.S. and Canada)
Shipping cost: Free shipping to all countries
At Serenium, we are committed to delivering your products safely and within the stated time frames.
We offer free shipping on all orders, with no minimum purchase requirement and no hidden fees.
The time frames listed below are based on our current averages and may vary slightly due to external factors.
1. Order Processing
Orders placed before 2:00 PM Eastern Time (GMT-05:00) are processed on the same business day.
Orders placed after 2:00 PM (GMT-05:00) are processed on the next business day.
Processing takes between 1 and 3 business days.
We do not process orders on weekends or holidays.
Business days: Monday through Friday
2. Estimated Delivery Times by Destination
🇪🇺 Europe (Spain, Italy, France, Germany, and other EU countries)
Transit time: 6 to 9 business days
Total delivery time: 7 to 12 business days
Tracking is available.
🇲🇽 Mexico
Transit time: 7 to 11 business days
Total delivery time: 8 to 14 business days
Tracked shipping with home delivery.
🇺🇸 United States
Transit time: 7 to 11 business days
Total delivery time: 8 to 14 business days
Tracking is available once your order ships.
🇵🇷 Puerto Rico
Transit time: 10 to 14 business days
Total delivery time: 11 to 17 business days
Delays may occur due to customs processing.
🇵🇪 Peru
Transit time: 12 to 18 business days
Total delivery time: 13 to 21 business days
Rural areas may require additional delivery time.
🇨🇱 Chile
Transit time: 15 to 22 business days
Total delivery time: 16 to 25 business days
Full tracking is available.
3. Shipping Costs
✔️ Free shipping to all countries and regions.
There are no additional charges for standard shipping and no minimum purchase requirements.
4. Additional Information
All delivery times are estimates and may vary due to weather, holidays, internal logistics, or customs processing.
You will receive a tracking number by email as soon as your order ships.
If you do not receive your order within the estimated delivery time, please contact us:
📩 info@serenium.com